GeneralUpdated 9 months ago

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "shipped" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Where do you ship?

Free Shipping is available for products in Canada and the contiguous United States (excludes Alaska, Hawaii and all other offshore insular areas) on a minimum purchase of Can$100 or US$80 respectively. Note that free shipping does not apply for some products that require freight shipping, and most freight items can only be shipped within Canada and/or the US. 

We ship items either from our main warehouse in Toronto, Canada, or from our warehouses in the US located in Phoenix, AZ and Erie, PA. We can ship to virtually any address in the world. 

PICKUP IN-STORE

Orders can be placed online and picked up Mon-Fri, 7.30 am to 2.30 pm from our retail store at 65 Enterprise Rd, Etobicoke, ON M9W 1C4. In-store pickup needs to be selected during the checkout when placing orders online. You can also visit our store during the aforementioned times and place orders.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 72 hours to process it for delivery. Non-LTL orders usually ship within 1 business day. Delivery times will depend on the shipping provider and speed you choose. UPS is our primary parcel carrier and we use a variety of carriers for LTL shipments.